Frequently Asked Questions

Last updated: October 28, 2026

Shipping

Where do you ship?

We ship to the contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, or US territories.

How much does shipping cost?

Standard shipping is free on every order to those destinations. We do not have a minimum order amount.

When will my order be prepared?

Orders placed before 2:00 PM Pacific Time are usually processed within 1-3 business days. Orders placed after the cutoff, on weekends, or on holidays begin processing on the next business day.

How long does delivery take?

Transit usually takes 2-4 business days after processing. Carrier delays and severe weather can change the estimate.

Plants and products

Will my plant look exactly like the photo?

No. Plants are natural, so leaf count, color, shape, and minor blemishes can vary. The listing identifies the pot size and quantity included.

What if my plant or product arrives damaged?

If a live plant arrives dead or severely damaged, contact us within 7 days of delivery at info@houseplantsandplantessentials.com with your order number and clear photos of the plant, its root system, and the packaging. You do not need to return the plant. We will send a replacement or issue a full refund, at your choice.

Minor leaf drop, slight wilting, or loose soil are common transit effects and do not qualify as a dead-on-arrival claim.

Returns

Can I return an order?

Eligible items can be returned within 30 days of delivery. Contact us before sending anything so we can provide the return instructions and a free return label. Refunds are issued to the original payment method within 10 business days after an eligible return is received and inspected.